What are the benefits of using PesoPay e-Commerce payment services?

• Simple and Easy: A simple application opens up the door to a one-stop payment gateway and merchant account service. Implementation effort is minimal with no extra hardware or software required.
  
  
• Flexible: Merchants can accept Visa, MasterCard, American Express, and JCB credit cards, BancNet debit cards, Globe GCash for mobile, and China payments.
  
  
• : Advanced measures are present to help merchants minimize risks and fraud to best safeguard merchants from financial losses due to fraud.
  
  
• Cost-efficient: We offer online payment services with competitive set-up costs, annual fees and transaction commission rates.
  
  
• Partnership Opportunities: Merchants may capitalize on the e-commerce ready customer base of PesoPay Direct members to grow their businesses.
  
  
• Value-added Services: PesoPay's unique features, such as Scheduled Pay for recurring payments to enhance your e-business.

Who can apply for PesoPay e-Commerce payment services?
We accept applications from any businesses, organizations and charitable bodies that are registered in the Philippines.

My company is not a corporation. May I still join?
Yes, we serve sole proprietors and partnerships as well as registered non-profit-making organizations. Other business set-ups are also welcome as long as they have the proper business registrations.

My company operates more than one e-commerce site. Do I have to apply for multiple merchant accounts?
Yes, each website can only use ONE PesoPay e-Commerce payment service merchant account. Merchants should apply for a different account for each of the sites they operate.

What should I do to become a PesoPay e-Commerce merchant?
You may call our Sales Hotline at (+632) 887 0088, 887 0088 or email us at [email protected] for enquiries.

What documents are required in order to apply for your payment acceptance services?
Applicants of our services should submit the completed Application Form together with documents (if applicable) including but not limited to:

• Company identity: Philippine Business Registration Certificate or non-profit organization registration document, Certificate of Incorporation, Articles & By laws, Business Permit, BIR Certificate, Tax Exemption Certificate for NGO’s, Latest Financial Statement and Travel Certificates for Travel Agencies;
• Others: Business Write-up, Secretary Certificate for Corporation and Valid ID of signatories for signature specimen

How long does it take to have my service application approved?
For Credit Card, it normally takes about 15-20 working days for an application to be approved, depending on the nature of the business and background, provided that the applicant has submitted all the necessary information and documents.
For Debit Card, it only takes 5-10 working days for an application to be approved.

How long does it take to implement your services?
Normally, it takes about 2-5 working days to complete the implementation, given that the merchant’s website meets our technical requirements. The extent of work largely depends on the complexity of your online application.

What are the e-commerce payment acceptance services provided by PesoPay?

• Credit Card – Visa, MasterCard, Amex & JCB
• Debit Card - BancNet
• Mobile – Globe GCash
• China Payments – China UnionPay, Alipay & 99Bill

Do I need to have a web site before we can apply for your services?
Yes, you need a running website to use our services. If you don’t have a website, we offer website development services or your company can develop it independently.

Can I become your merchant without a web site?
All PesoPay e-Commerce merchants must have their own web sites. If you don't have a web site but would like to accept payments online from a non-ecommerce source, you may sign up as our offline merchants.

Do I have to install a shopping cart in my web site?
We strongly recommend that, in order to operate e-commerce activities, web sites should have online catalogues that front their payment facilitates, which are known as shopping carts. Our payment services require possession of a shopping cart on the merchant side. (Please refer to our Technical FAQ session for other shopping cart related questions.). And, we are also pleased to offer our easy-to-setup and cost-effective shopping cart service to address your needs.

Would PesoPay e-Commerce payment acceptance services affect the speed of my web site?
No. There are many factors that could affect the speed of a web site, like the power of the host server, quantity and size of images in the website, search methods and so on.

Does PesoPay support the e-commerce software my web site is using?
Our payment services are independent of the e-commerce software you are using. For merchants who are using MIVA Merchant or OS Commerce, Zen-Cart, Magento, and Joomla VirtueMart, PesoPay provides API or scripts for merchant to connect and integrate to our payment service platform. Merchants are also free to develop their own API to integrate with AsiaPay’s payment service platforms.

How does my web site feed the information from our shopping cart to your payment page, and vice versa?
When a customer places an order at PesoPay merchant's web site and selects the payment method, the customer will be redirected to our payment page for payment processing. All necessary parameters (i.e. transaction amount, order reference number, customer name) will be carried forward to the payment page at the same time. When the payment is processed, the results (either successful or failed) will be shown to the customer in another web page. Such information will also be fed to the designated web page of the merchant for more sophisticated post-payment processing.

Is there any need for my web site to arrange server facilities?
We do not require merchants to install server facilities as long as the information passed from merchants to us does NOT contain sensitive information (in fact, customers have to enter information such as credit card number, only in our payment page). Meanwhile, merchants are suggested to enhance levels of their web sites to provide maximum protection to their customers. And, via our partner Digi-sign, we are pleased to offer a cost-effective SSL certificate product when needed.


Does PesoPay use encryption for the server and database?
AsiaPay is demonstrating our ability and commitment to provide comprehensive yet payment processing facilities meeting the international standard. All sensitive information in our database is encrypted and protected behind a firewall system. At the browser level, 256 bit Socket Layer (SSL) is used.

I'm concerned with the issue of online fraud. What should I do to minimize it?
Fraudulent behavior online takes various forms from stolen card to system hacking. As an experienced payment service operator, we would like to suggest the following actions to minimize fraud.

• Web site - We strongly suggest that PesoPay e-Commerce merchant's e-commerce web site is equipped with facilities like SSL, encryption and firewall. This way, the merchant's database (especially the sensitive sales information) and its transmission are safe from being accessed by outsiders.
• Order details - Merchants should urge customers to provide adequate information upon ordering, especially contact information of the customers. Make sure that the customer is a legitimate cardholder. More attention is required for suspicious orders (like remote delivery addresses or simultaneous multiple orders).
• Free mail address - Some fraudsters attempt to mask their identity by using a free mail addresses. While most users of free mail addresses are indeed legitimate, caution should be exercised for orders with free mail addresses, especially when this is the only way to contact the customers.
• Out-of-norm orders - Merchants should be wary of orders that falls outside usual ordering patterns, like bulk orders or purchases that greatly exceed the average transaction amount.
• IP record - Beware of orders made from odd locations (which are sometimes traceable with the IP addresses), especially where credit card fraud is more common.
• Proof of delivery - Get a signed proof of delivery or receipt if available upon retrieval request.
• Return policy - Merchants should write and maintain clear, easy to understand and consistent product return policies to keep customers well informed

How much is PesoPay’s service cost for accepting e-Commerce payments?
There is an annual set-up charge, a transaction commission based on the payments received and a chargeback handling fee, but no other hidden charges. For details, please contact us at (+632) 887 0088, 887 0088

Do I have to pay any charges to other parties besides PesoPay?
For PesoPay e-Commerce plan merchants, there is no additional fee charged by any party other than PesoPay. For PesoPay Premier Plan merchants, the selected bank may levy its charges to the merchant and we add 0.xx% as transaction fees.

Would you deduct any charges from received payments of merchants?
We do not deduct setup fees and annual fees or marketing expenses from received payments of merchants. Such charges are billed to merchants separately. On the other hand, transaction commission, refund and chargebacks (if any) will be deducted from received payments before reimbursement.

What is a rolling reserve for Debit payments?
Instead of requesting an upfront deposit, we may impose a rolling reserve on a case-by-case basis. The purpose of which is to prepare and maintain a sum for contingent refund requests. The rolling reserve is usually a percentage of monthly transactions (which ranges from 10% to 40%), which will be released to merchant after a short period of time (usually 60 days).

How long does it take for a payment to be processed, and what happens after the processing is complete?
Normally, it takes only a few seconds for a transaction to be processed. However, there are some cases wherein it takes time depending on the complexity of the issue i.e. a suspected fraudulent transaction. After the payment is processed, a summary of the payment is sent to the customer upon confirmation.

How can a merchant check the status of the payments?
PesoPay merchants may log into PesoPay Merchant Administration site anytime, and access various online reporting tools to track the credit card payment transactions and even download the report for accounting purpose.

Does the payment result that PesoPay shows to the customer and the merchant also includes information about items purchased by the customer?
In general, we do not handle information other than the parameters necessary for transaction processing. Parameters such as items purchased, model numbers, quantities, shipment addresses and so on, do not fall into this category. Basically merchants may refer to shopping carts for such information. Meanwhile, bundled services will be available to meet specific business needs.

What will the customers see on the monthly bank / credit card statements after purchasing from a merchant?
The name of the merchant will appear on the credit card statement.

How does a merchant handles a refund to a customer? What are the charges?
The availability of refund service depends on the service plan.

• PesoPay e-Commerce merchants should submit a completed "Refund Requisition Form" to us, stating details of the transaction to be refunded. Refund charges will be applied to merchants.
• PesoPay e-Commerce Premier Merchants should send the refund requests directly to our partner bank.

In any case, we monitor refund activities of our merchants very closely. We are particularly concerned with excessive refunds since it may mean a low satisfactory service level (like late delivery or stock shortage).

When and how does PesoPay reimburse received payments to a merchant?
Merchants may receive payments by auto-credit by the acquiring bank. Normally PesoPay e-Commerce merchants receive payments (less transaction commission) 15 days auto-credit rolling in.

What is Verified by VISA, Mastercard Code, American Express SafeKey and J/?
These are features instituted by Visa International, MasterCard International, American Express International, and JCB International to protect online and mobile purchases. It enhances the existing credit card protocols with an additional personal password to be used to authenticate a genuine cardholder purchasing online. When a credit cardholder shops online, he/she will be required to enter the password in the same way as entering a PIN at an ATM. That means only the cardholder can use that card. For details, please visit Visa International, VISA International web site.

Is it compulsory for online and wireless merchant to join Verified by VISA, Mastercard Code, American Express SafeKey and J/?
We strongly recommend for our merchants to implement 3-D offered by Visa, MasterCard, AMEX, and JCB. Aside from the added layer, merchants can avail of this service free of charge.

What are the protection benefits of using Verified by VISA, Mastercard Code, American Express SafeKey and J/?

To merchant:

• Reduce fraud by assuring cardholder's identity with the authentication of Card Issuer;
• Increase confidence to ship to the cardholders worldwide, resulting in increased sales;
• Reduce your liability for fraudulent and disputed purchases.

To cardholder:

• Reduce risk to release credit card information for online purchase and avoid unauthorized card use;
• Feel d shopping online

Is there an extra charge for a merchant to implement the 3-D platform?
For those merchants who join PesoPay eCommerce plan, these features will be bundled without additional charge. For PesoPay eCommerce Premier plan, merchants have to arrange a license from the acquiring bank.


How does Verified by VISA, Mastercard Code, American Express SafeKey and J/ work?
Please refer to VISA International for details. The location is: http://www.visa-asia.com/verified/index.shtml


Does a merchant need to modify the web site to use these features?
For those merchants who join PesoPay eCommerce Standard plan, there is no need for them to modify their web site. For PesoPay eCommerce Premier plan, the merchants need to install a license which is provided by the acquiring bank.

How does the merchant know that a transaction has passed thru Verified by VISA, Mastercard Code, American Express SafeKey and J/?
The result of the transaction can be seen in the PesoPay Merchant Administration site. The payer authentication (Payer Auth) column in your transaction detail report of the transactions will be shown as "T", which means "True".

What is a payment gateway?
A payment gateway is a software program that is embedded into a merchant's web site for transmitting transaction data to the credit card acquirer, payment service provider or bank for authorization and settlement purposes.

What is a shopping cart?
A shopping cart is a program installed in your website that enables your customers to view and buy products online. Its flow resembles shopping at a supermarket in which a shopper places products from a shelf into a basket, and then proceeds to checkout to pay for the items purchased.

What is a chargeback?
A chargeback is the forced reversal of a transaction by the credit card issuing bank. Chargebacks take place when we receive notification from our partner bank that the cardholder's card issuing bank has received a dispute notice from the cardholder, whose card had been charged by our merchants. In certain cases, defense is possible (e.g. order denial while delivery is completed indeed) given merchants are able to provide adequate evidence. In cases of fraudulent card usage, a chargeback is made immediately. Please note that excessive chargebacks may result in service terms revision, service suspension or even termination.

What is Verified by VISA, Mastercard Code, American Express SafeKey and J/?
These are features instituted by Visa International, MasterCard International, American Express International, and JCB International to protect online and mobile purchasing. It enhances the existing credit card with an additional personal password to be used to authenticate a genuine cardholder purchasing online. When a credit cardholder of these shops online, he/she will be required to enter the password in the same way as entering a PIN at an ATM. That means only the cardholder can use that card. For details, please visit Visa International, VISA International web site.

How can I obtain technical support from PesoPay on my merchant account?

Please email us at [email protected].

How can I change the registered information (e.g. contact person, company address)?

Please email us at [email protected].